Privacy Policy

Updated May 2026

General

Personal Trainer Academy takes your privacy seriously. The privacy policy aims to inform you of how we intend to use your personal information, and the security of this information after completing an enrolment form or by visiting our website at www.ptacademy.com.

Please be aware; the Personal Trainer Academy is not responsible for using your details you provide to third party websites that have access via www.ptacademy.com. You will, therefore, need to review the privacy policy of any third party websites that you visit.

Data Protection and Transfer

Personal Trainer Academy (a provider of the Services) is the controller in respect of personal data that it processes. The Personal Trainer Academy complies with the General Data Protection Regulation (EU) 2016/679, or any applicable laws or regulations in the UK. As controller, the Personal Trainer Academy processes personal data by these terms and conditions in our Privacy Policy. The Personal Trainer Academy reserves the right to change our Privacy Policy, so you are encouraged to review this regularly.

Data Protection Officer

Our Data Protection Officer is responsible for overseeing questions in relation to this privacy policy. If you have any questions, including any requests to exercise your legal rights, please contact our DPO using the details below:

Name: Adam Kiani
Email: compliance@ptacademy.com

Collection of personal information

The Personal Trainer Academy will collect your details such as your name, current home address, date of birth, email address and a telephone number to identify you using the Personal Trainer Academy enrolment form or via www.ptacademy.com. By giving such information and signing or entering your details on the website you consent to its use as described in this privacy policy. However, you are entitled to withdraw this consent at any time by emailing info@ptacademy.com. In this instance, your details will be destroyed or deleted within five days of receipt of your withdrawal of consent.

Source of personal data

We may collect personal data about you from:

you directly
employers or clients when you apply for a role or are considered for an opportunity
referees (where relevant and permitted)
publicly available sources (for example professional networking sites, business websites, and public records)
credit reference agencies (CRAs) where required for consumer credit, identity, or affordability checks
third party service providers used to support recruitment, screening, and compliance processes

Intermediaries

If you are acting as an intermediary by submitting another individual’s personal information, you must ensure that you have obtained their full consent before uploading such personal details onto the Personal Trainer Academy website for the reasons set out in this privacy policy.

Use of personal information

We will use your personal information to process your request for service, to provide a link to download course learning materials, or for you to gain access to specific areas of the Personal Trainer Academy website. It may also be used to administer competitions, personalise your visit to our website and to enable us to review, develop and improve the products, services and special offers we provide. From time to time we will carry out market research or emailing you mailshots of services and offers that we think will be of interest to you. If you do not wish to receive such information, click the unsubscribe action at the bottom of the e-shot e-mail to opt out of receiving any further information.

Legitimate Interests

Our legitimate interests include operating our business, fulfilling contractual obligations, ensuring system and data security, preventing fraud, supporting audit and compliance activities, and protecting TransUnion data. These interests are balanced against the rights and freedoms of individuals, with appropriate safeguards in place.

Provision of Personal Data

The provision of certain personal data is primarily contractual and, in some circumstances, required to meet legal and regulatory obligations. Personal data is required to:

enter into and perform contracts with customers, suppliers, or business partners
process orders, manage accounts, and deliver goods and services
verify identity and prevent fraud
comply with applicable legal, regulatory, accounting, and tax obligations

If you choose not to provide the personal data we request:

we may be unable to enter into a contract with you
we may be unable to fulfil orders, supply goods, or provide services
we may be unable to conduct necessary verification, compliance, or fraud prevention checks
as a result, our services may be delayed, restricted, or declined

Where personal data is requested for optional purposes, such as marketing communications, providing this data is not mandatory, and you may withdraw your consent at any time without affecting your ability to receive goods or services from us.

Credit Reference and Affordability Checks

To help us assess applications, prevent fraud, and meet our legal and regulatory obligations, we may obtain information about you from credit reference agencies (CRAs). We obtain this information via Creditsafe, which uses its data partner TransUnion to supply consumer credit and identity data.

Creditsafe Business Solutions Limited is authorised and regulated by the Financial Conduct Authority (FCA Firm Reference Number: 742313).

TransUnion International UK Limited is authorised and regulated by the Financial Conduct Authority (FCA Firm Reference Number: 737740).

The information we receive may include data relating to your identity, credit commitments, payment history, and public record information. This data is used solely for legitimate business purposes, including creditworthiness assessment, identity verification, and fraud prevention, in accordance with applicable data protection laws.

Further information about how Creditsafe and TransUnion process your personal data can be found in their respective privacy notices:

Creditsafe Transparency Notice: https://www.creditsafe.com/gb/en/legal/transparency-notice.html

TransUnion CRAIN (Credit Reference Agency Information Notice): https://www.transunion.co.uk/legal/privacy-centre/pc-credit-reference

TransUnion Bureau Privacy Notice: https://www.transunion.co.uk/legal/privacy-centre/pc-bureau

Data retention period

We keep personal data only for as long as necessary for its purpose and to meet legal or regulatory obligations. Data used for credit reference or affordability checks is retained only for as long as required and then securely deleted.

Right to erasure

You have the right to request that we delete your personal data where there is no lawful reason for us to continue processing it.

Right to object

You have the right to object to the processing of your personal data where we rely on legitimate interests or where data is used for direct marketing.

Disclosure of personal information

We will need to provide information about you to our employees and agents if it is relevant to administering an account, products or services provided to you by the Personal Trainer Academy. However, we will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law.

Sharing Information with Affiliates and Other Third Parties

We will not sell, rent, or otherwise provide your personal information to third parties for marketing purposes.

Should you breach our terms and conditions or terms of use, or if we are under a duty to disclose or share your data to comply with any legal obligation, we may disclose your information to the relevant authority. For example, exchanging information with another company or organisation for fraud protection and credit risk reduction purposes. Disclosure of personal information will be in line with UK legislation, such as the EU General Data Protection Regulation (GDPR) 2018.

International Data Transfers and Safeguards

We may transfer personal data to recipients or service providers located outside the UK and/or European Economic Area (EEA).

Where such transfers take place, we ensure appropriate safeguards are in place to protect personal data in accordance with applicable data protection laws. These safeguards may include the use of approved standard contractual clauses, international data transfer agreements, or transfers to countries that have been recognised as providing an adequate level of data protection.

Your Rights

Right to access your personal information

The EU General Data Protection Regulation (GDPR) 2018 allows you the legal right to make an access request at any time information held about you by the Personal Trainer Academy.

Right to rectification

You have the right to request that inaccurate or incomplete personal data is corrected.

Right to restrict processing

You have the right to request that we limit how we use your personal data in certain circumstances.

Right to data portability

You have the right to receive your personal data in a structured, commonly used, and machine readable format, and to request that we transfer it to another organisation where technically feasible.

Right to lodge a complaint with the ICO

You have the right to complain to the UK Information Commissioner’s Office (ICO) or another relevant data protection authority if you are dissatisfied with how we manage your personal data.

Automated Decision-Making and Profiling

We may use automated systems and tools to support certain business processes, such as risk assessment, fraud prevention, affordability checks, identity verification, or record management.

These tools may analyse personal data using predefined criteria or rules to generate indicators, scores, or recommendations. However, we do not make decisions that have a legal or similarly significant effect on individuals based solely on automated processing. Any such decisions are subject to meaningful human review.

The use of these tools may influence the speed or level of review applied to an application or request, but individuals will not be subject to automatic rejection or adverse decisions without human involvement.

Cookies

Cookies are pieces of information stored on a user’s computer when visiting a new web page. The data can be accessed either by the web server or the client computer to identify the user, allowing the server to deliver a page tailored to a particular user.

Third party advertisers may also create and access cookies and is subject to their privacy policies. The Personal Trainer Academy accepts no responsibility or liability for the use of such third party cookies. If you do not wish cookies on your computer or device, then disabled their use in your web browser. Go to your preferred browser’s “security settings” and cancel. Please be aware that permanently disabling cookies from your browser could affect the use of our website and other websites you visit or interactive services you use.

As stated in this privacy policy, if you are submitting another individual’s details as a trusted intermediary, please ensure that you have obtained their express consent before uploading such personal information onto www.ptacademy.com.

Security

Personal Trainer Academy stores personal information in a password-protected account, and where appropriate using industry-standard SSL encryption that protects data transmission. We view our website security seriously, and take a range of security measures to include:

A regular security review

Extensive use of SSL technology to protect customer account information

If you are concerned about security, please email our team at info@ptacademy.com.

Changes to the privacy policy

The Personal Trainer Academy reserves the right to modify this Privacy Policy at any time. We recommend you visit www.ptacademy.com regularly to check for an update to the Personal Trainer Academy privacy policy.